.support-rail{border-left:3px solid var(--rail,#cbd5e1)}.support-rail[data-status=open],.support-rail[data-status=in_progress]{--rail:hsl(var(--rally-primary))}.support-rail[data-status=waiting_on_user]{--rail:#f59e0b}.support-rail[data-status=resolved]{--rail:#94a3b8}.support-rail[data-status=closed]{--rail:#e2e8f0}.support-turn{border-left:2px solid #0000}.support-turn[data-role=staff]{border-left-color:hsl(var(--rally-primary) / .35);background:hsl(var(--rally-primary) / .035)}@keyframes support-arrive{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}.support-arrive{animation:.22s ease-out both support-arrive}@keyframes support-shimmer{50%{opacity:.45}}.support-skeleton{animation:1.4s ease-in-out infinite support-shimmer}@media (prefers-reduced-motion:reduce){.support-arrive,.support-skeleton{animation:none}}